Our return policy is 30 days for non-defective items and 7 days for defective or missing items. Only returns or claims made prior to these respective time periods will be reviewed. If upon return Charles & Gerard determines there is damage or defect due to usage, the customer will be responsible for the cost of the rug plus all shipping charges. There is a 20% restocking fee on all returns of non-defective products. We do not accept returns for rug samples.